Terms & Conditions

Welcome to TimberVanta. These terms govern your use of www.timbervanta.com and every purchase you make on it. Placing an order means you accept these terms. Please read them — they are short and in plain language on purpose.

1. About us

TimberVanta Private Limited is an Indian online retailer of moulded furniture: chairs, stools, tables, kids furniture, and matched sets. Registered office: A-18, WHS Timber Market, Kirti Nagar, New Delhi 110015. Contact: support@timbervanta.com · +91 78368 10466.

2. Orders and acceptance

• An order is confirmed only after we verify it, typically by phone or WhatsApp. Until then it is an offer to purchase.
• We may decline or cancel an order due to stock unavailability, serviceability of your PIN code, pricing errors, or suspected fraud. If we cancel a prepaid order, you receive a full refund.
• Prices are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. Delivery charges, if any, are shown at checkout before you place the order.

3. Pricing and product information

• We work hard to keep listings accurate, but occasional errors happen. If we discover a material error in the price or description of something you ordered, we will contact you to reconfirm or cancel with a full refund.
• Colours on screen can differ slightly from the moulded product depending on your display. Dimensions are moulding-tool nominal values with a ±1 cm tolerance.
• Weight capacities are laboratory test ratings under even, static load — they are not an invitation to stand on chairs (please use a step stool; we sell a good one).

4. Delivery

Delivery timelines and charges are described in our Shipping Policy, which forms part of these terms.

5. Warranty, returns, and refunds

Our Refund & Return Policy — including the 3-year warranty on moulded products — forms part of these terms.

6. Acceptable use

• You agree not to misuse the site: no attempts to breach security, scrape the catalogue at scale, place fraudulent orders, or resell our content as your own.
• Product descriptions, artwork, the TimberVanta name and logo are our intellectual property and may not be reproduced without written permission.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of an order is limited to the amount you paid for that order. We are not liable for indirect losses. Nothing in these terms limits rights you have under Indian consumer protection law that cannot be limited by contract.

8. Governing law and disputes

These terms are governed by the laws of India, with courts at New Delhi having jurisdiction. We will always try to resolve complaints directly first — write to us before escalating, and we will respond within 7 working days.

9. Changes

We may update these terms from time to time. The version published at the time you place an order is the one that applies to that order.